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Returns

COMMON RETURN QUESTIONS

Thank you for shopping at Retail Therapy! We take pride in the quality of our merchandise and want you to be happy about your order. We are happy to offer easy, no-hassle refunds on returns received within 14 days of the original invoice date. You will receive a refund to the original payment method used when placing your order. It will take approximately 5-10 business days to process your refund once we receive it.

What can be returned?

If you would like to make a return, please ensure that your return meets the following criteria:
Returns are accepted on items received within 14 days of the original ship date. Returns are accepted on items that are in original condition with original tags and have not been altered, worn, washed, or damaged. Shipping charges are nonrefundable.

If you received a wrong or a defective item, please e-mail us at shop@retailtherapymi.com within 5 business days of receiving your order, so that we can assist you to correct the error.

What can't be returned?

Please note, items that have been damaged due to wear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return. Please follow care label instructions to ensure that your garment retains its original quality.

Unfortunately, we cannot accept returns on sale items, earrings, or gift cards. We inspect all returned items. Items returned to us, that have been worn or are stained will not be accepted. Please be careful when trying on merchandise from Retail Therapy.

Please remember to include your return form, so that we can identify who the return is from and credit you accordingly.

We do not provide pre-paid return labels. The customer is responsible for all return shipping costs. Please ship your return via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation, as we are only able to issue a refund on merchandise we receive.

How do exchanges work?

Currently, we are only able to exchange for the same item in a different size. If you would like to make an exchange, simply write the size and item you would like to exchange for on your return form. If it is in stock, we will ship it out to you at no cost. If it is no longer in stock in your size, we will treat it as a return and refund you accordingly.

By purchasing from Retail Therapy, you accept these terms and conditions.

How do I make a return?

After reading our Return Policy above and ensuring that your items are eligible for return, simply fill out the return form on the back of your packing slip and place it along with the items in a securely sealed shipping box.

Mail to:
Retail Therapy
1209 Turner St.
Lansing, MI 48906

PLEASE NOTE:
The customer is responsible for return shipping costs.

***Remember to ship your merchandise via UPS, FedEx, or USPS. Please consider purchasing tracking/delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost or damaged items being returned to us.***

Still have questions? Email us at shop@retailtherapymi.com with your full name, order number and we will get back to you shortly.